Accessibility Transparency Statement

Last updated: 8th September 2025.

At Mistho, we are committed to ensuring our products and services are accessible, transparent, and secure for all users. As part of our participation in the UK Digital Identity and Attributes Trust Framework, we follow the principles of accessibility, user consent, and accountability.

Accessibility

• Mistho aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA for all user-facing applications, including the Mistho App and dashboard.
• We regularly test our services using automated tools and manual checks to identify and resolve accessibility issues.
• We are working towards full conformance and welcome feedback on how we can improve accessibility.
• If you encounter any barriers using our service, please contact us at support@mistho.io. We will respond within 5 business days and provide alternative ways to complete your verification where feasible.

Transparency

• Mistho only processes your personal data with your explicit consent and solely for the purpose of verifying income and employment information.
• We do not use your data for marketing, profiling, or any unrelated purposes.
• We provide provenance for all attributes (including the source system and timestamp) to ensure accuracy and trust.
• Data is retained only as long as necessary for verification and securely deleted in line with our Privacy Policy.
• Complaints can be raised via support@mistho.io. If you are not satisfied with our response, you may escalate to the Information Commissioner's Office (ICO).

Commitment

We review this statement and our accessibility practices annually as part of our compliance with the UK Digital Identity and Attributes Trust Framework Gamma requirements.